Refund Policy

At FunTonic, we want you to be completely satisfied with your toy purchase. You may request a refund if your order is lost in transit, or if you receive a damaged, defective, or incorrect item. To be eligible for a refund you will need to share with us the photos and video of the product which is damaged or defected, after a review and approval by our internal team the refund will be credited back to your account. We may also ask for return of the product/s hence please maintain their original condition along with its packaging intact. Cancellations before shipment also qualify for a full refund. The refund process depends on verification and approval by our team.

To initiate a refund, please contact our customer support with your order details and reason for return. We will guide you through the return shipping procedure. For prepaid orders returned without acceptance, a processing fee applies, and shipping charges are non-refundable. Coupons, discounts, or free gifts related to the order may affect the refund amount. Once the returned product passes inspection, refunds will be processed to the original payment method promptly.

Our customer service team is here to help if you face any issues with your order or refunds. We strive to process refund requests quickly and transparently, keeping you informed throughout. Please reach out to us via email or phone for any questions, clarifications, or assistance related to refunds. At FunTonic, we are committed to ensuring a smooth and trustworthy shopping experience for families across India.